Shipping & Returns

Shipping Policy

Presently Bowr.store Ships only within Klang Valley. If you wish for your order to be shipped to any par of Malaysia, please write to us at hello@bowr.store.

Enjoy free shipping on all orders on bowr.store. These rates are only applicable for orders in Klang Valley. Shipping rates and duration for individual items can be found by scrolling down on any product pages under Shipping Info. Shipping outside of Klang Valley will have special Shipping prices.

Shipping Duration & Delivery Policy

Delivery Policy: To help you save on delivery charges, Bowr.store will usually consolidate your items in one single order and ship them together. When estimating shipping duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, Bowr.store may ship your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the unlikely occurrence of a wrong item being delivered, please contact our customer service team within seven days and a replacement will be shipped to you at no extra charges.

Door-step Deliveries:

  • For Door-step Deliveries, usually for home furnishing items, we will attempt delivery of your order as soon as your order is ready for delivery. The first delivery will be attempted without any pre-arranged schedule.

  • We will deliver your order to the door-step of your premise, to you or someone you have authorized (your doorman or receptionist) to receive the order on your behalf.

  • If you are unable to receive your order during our first delivery attempt, please do not worry! Us or our appointed courier will let you know the delivery failed, and you may reschedule a date and time which is convenient for you.

  • Should the second scheduled delivery attempt fail, the third scheduled delivery attempt will be chargeable to you based on our Standard Rates.

  • In the event that your order cannot be delivered due to you not being contactable to schedule a delivery, your order will be held for a maximum of 30 Days from the date of first attempted failed delivery. If there is no response within this month, your order will be cancelled without refunds.

Return & Exchange Policy

Products marked as Made to Order are not eligible for returns. As Custom made item, change of mind to return those items are not allowed.

As for In-stock Items:

No Questions Asked 7-Day Return Policy

So if you change your mind, don’t sweat it! You may return your purchase to us within 7 days of the date you received the item (subject to Return Eligibility below), no questions asked. Refunds will be issued to the same method of payment as the original payment, and we will arrange for the item to be picked up from you! Simply email us at return@bowr.store

If your item arrived damaged or you received the incorrect item, we are happy to arrange for a prompt replacement. Request for a replacement by emailing us at return@bowr.store.

 

 

Return Eligibility

Please ensure that your items meet all of the following returnable conditions:

  • Within 7 days after delivery

  • New condition and unused

  • Original packaging

  • Item is not marked as "Open Box" or "Final Sale" (indicated on the product page)

 

Bowr.store reserves the right to reject any returns if item does not meet all of the above conditions and if its no longer in an acceptable condition due to wear and tear, misuse, abnormal usage, etc.

 

Non-exchangeable and Non-returnable items include:

Pillows, Bolster, Cushion Covers & Inserts, Bedding Covers, Towels, Mats, Bathroom Accessories and other hygiene related products.

 

Refund Amount

As shipping is a hard cost we incur from logistics, please note that all delivery costs are non-refundable, and there is a restocking fee at 18% of the price you paid for the item. As such, you will be refunded the following amount:

Refunded Amount = Final Paid Price - Delivery Fee - Restocking Fee (18% of Final Paid Price)

While some companies build in return fees into their prices, we charge only when you return. This way, you’re not paying for other peoples' returns or shipping.

Bulk Orders

If you need to purchase in bulk amounting to RM 10,000 or more, please contact our customer service representative at hello@bowr.asia to check on our bulk purchase discounts!

Terms & conditions apply.

Bowr © 2023 by House of Bowr. Local Partner Skylog Sdn Bhd.